Help
Need a hand?
Something not working, a payment that has not shown up, or a question about your Nudge — write to us and a person will answer.
If this is urgent
You do not have to wait for us
If things feel like too much to carry right now, please call one of these instead of waiting on an email. They answer 24/7.
NCMH Crisis Hotline 0919-057-1553 · 1553 from a landline
In Touch Crisis Line 0917-800-1123
Email us
The fastest way to reach a person. If it is about a payment, include the reference code you were given — that is the quickest way for us to find it.
hello@so-salu.comWriteWe usually reply within a day. We do not answer clinical questions by email — those belong in a Nudge, where your counselor can give them proper attention.
Common things
- I paid but nothing happened. Manual payments are checked by a person, so there is a wait. If it has been more than a few hours, email us the reference code.
- I cannot get back into my account. Sign in with the email you registered with. If you registered before we required an email, use your recovery code.
- I want my conversation deleted. You can remove any message yourself from the conversation. To delete everything, email us and say so.